Tell me more about your Repair Terms and Conditions.

Repair Terms and Conditions
  1. We currently offer free repairs for all disconnected jump ring or clasps within 90 days from date of purchase.

Learn more about repair requests.

  1. Repairs will take 14 business days from the date your item is received as we may need to employ specialised crafters to tend to your request.
  2. Repair services will not be eligible on designs that were available at our 11.11 Sample Sale
Please note that all items purchased using a 30% discount and above will not be valid for any return or exchange. Repairs and replacements, should they meet the requirements, will be valid.

Repair Charges
Jewellery items no longer covered by warranty will incur the following charges if a repair is requested:
  1. By Invite Only's warranty covers a timeframe of 30 days from date of purchase. This is inclusive of weekends and public holidays.
  2. Repairs past the warranty period will incur a small repair charge that will cover crafter charges.

Repair Type

Cost

Type: RBIO0001

  1. Disconnected clasps, jump rings, extensions, or chains that cannot be repaired in-store.
  2. Replacement of any clasps, jump rings, earring backings, or extensions.

S$5

Type: RBIO0002

  1. Broken, non-vermeil chains that need replacement.
  2. Adjustment of non-vermeil chain lengths as special customisation.

Only applicable for thin chains with a maximum width of 2.5mm.

Customised items are not covered by warranty. No returns, exchanges, or replacements are valid for customised items.

S$10

Type: RBIO0003

  1. Broken, non-vermeil chains that need replacement.
  2. Adjustment of non-vermeil chain lengths as special customisation.

Only applicable for thicker chains with more than a width of 2.5mm. Some designs may not be applicable, kindly email our friendly customer service team at hello@byinviteonly.shop for assistance.

Customised items are not covered by warranty. No returns, exchanges, or replacements are valid for customised items.

S$15

Type: RBIO0004

Charms, pendants and gemstones replacements are subjected to availability. Kindly email our friendly customer service team at hello@byinviteonly.shop before going down to our stores.

from S$10


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