How much do repairs cost?

Jewellery items covered by warranty are repaired free of charge.

By Invite Only's warranty covers a timeframe of 30 days from date of purchase. This is inclusive of weekends and public holidays.

Jewellery items no longer covered by warranty will incur the following charges if a repair is requested:

Repair Type

Cost

Type: RBIO0001

  1. Disconnected clasps, jump rings, extensions, or chains that cannot be repaired in-store.
  2. Replacement of any clasps, jump rings, earring backings, or extensions.

S$5

Type: RBIO0002

  1. Broken, non-vermeil chains that need replacement.
  2. Adjustment of non-vermeil chain lengths as special customisation.

Only applicable for thin chains with a maximum width of 2.5mm.

Customised items are not covered by warranty. No returns, exchanges, or replacements are valid for customised items.

S$10

Type: RBIO0003

  1. Broken, non-vermeil chains that need replacement.
  2. Adjustment of non-vermeil chain lengths as special customisation.

Only applicable for thicker chains with more than a width of 2.5mm. Some designs may not be applicable, kindly email our friendly customer service team at hello@byinviteonly.shop for assistance.

Customised items are not covered by warranty. No returns, exchanges, or replacements are valid for customised items.

S$15

Type: RBIO0004

Charms, pendants and gemstones replacements are subjected to availability. Kindly email our friendly customer service team at hello@byinviteonly.shop before going down to our stores.

from S$10


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